Frequently Asked Questions

Select your preferred hotel category (Budget Hotel, Luxury Hotel, or Tourist Hotel) or search by your destination city on the homepage. Browse verified properties, pick your check-in & check-out dates, choose your preferred bed type (e.g., King Bed, Queen Bed, or Double), and click Book Now. After completing secure online payment, your booking is instantly confirmed!

All bookings on Gruvora Living are 100% Instant Booking. You never have to wait for manual host approval. As soon as you complete your payment, your reservation is confirmed immediately and you receive an instant confirmation voucher along with SMS and email updates.

No. Once confirmed, booking dates cannot be modified directly. If you need to change your travel dates, you can cancel your current booking in accordance with the cancellation policy and make a new booking for your desired dates. If you need assistance with your reservation, our support team is always available to help.

We accept all major Indian payment methods including UPI (Google Pay, PhonePe, Paytm, BHIM), all major Credit & Debit cards (Visa, MasterCard, RuPay), and Net Banking through our secure payment gateway.

Yes, 100%. All transactions are processed through encrypted, RBI-compliant, PCI-DSS Level 1 payment gateways. We never store your full card credentials or UPI PIN on our servers.

Hotel partners receive their payouts automatically within 24 hours of guest check-in, in line with our verified payout schedule.

Cancellation policies are determined by the hotel room rate (Free Cancellation, Partial Refund, or Strict / Non-Refundable based on 24, 48, or 72 hours notice) and are displayed clearly on each listing before you confirm. For complete terms, visit our Refund & Cancellation Policy.

Once approved, refunds are initiated via our payment gateway within 24–48 hours, and typically reflect in your original payment method (bank/UPI/card) within 5–7 business days.

Click Become a Host, create your partner account, and follow our guided onboarding steps to add your property details, room categories, photos, amenities, and pricing.

Listing your hotel on Gruvora Living is 100% free with zero upfront or registration fees. We charge a minimal platform fee only on confirmed guest check-ins.

All new hotel listings undergo our verification process covering business registration/trade licenses, property manager ID verification, and room photo reviews. See our Verification Policy for details.

Yes, hotel partners complete government ID and business verification before their property goes live. Verified properties display a Verified Hotel badge on their listing page.

First, speak directly with the hotel front desk or manager for immediate resolution. If the matter is not resolved satisfactorily, contact our dedicated support team via our Contact Us page or email us at [email protected].

You can reach our team via our Contact Us page form, or email us directly at [email protected]. Our support team is available from 9:00 AM to 8:00 PM IST.

Please submit an account deletion request through our Contact Us page or email us with your registered email ID, and our team will securely process it in accordance with our Privacy Policy.